2,000 square meters

• Form built on function

• Secure and Self-Contained

• Easily accessible by Public Transport 24 hours a day

• Our center is purpose-built for operations under complete company control

Self-Sustainability

• In-house Food & Beverage service (24/6 )

• In-house property maintenance crew

Power

• Manila Electric Company   (600 amph)

• Perkins Generator backup power source (132 KVA)

• Automatic Transfer Switch (ATS)

Safety

• Chemical-based and Environment friendly fire suppression systems in all critical areas (production and server areas) are deployed.

• Segregated electrical lines for each production area

• Fire alarm system is installed in all areas

• Fire hose system is also installed

• Load balanced electrical system

Access Control

• Biometrics and multi-layer security access for critical areas

• Audit Trail for all access

• Security Guard posted and roaming within the premises

• 24 Hours Shift Administrator

Our Data center is equipped with Secured data cabinets with a backup power of 10KVA APC on-line RM UPS, 3Com Gigabit switch as our Core switch and Edge switches. We’re using Cisco Routers.

Secured using both Microsoft and Open Source Technology

We're using Fiber Channel (FC) and Gigabit backbone (10/100/1000) was implemented to maximize data and voice traffic. The collapsed backbone will enable us to expand rapidly if there are immediate requirements  from our clients.

Several backup servers always available for contingencies

All workstations are equipped with 1 KVA UPS with a standby power of 10-15 minutes.

Primary Servers

• IBM xSeries Servers (Rack mountable)

• IBM Direct Attached Storage (DAS) with Fiber Channel Technology (FC)

• HP Xeon Servers

• Clustered Quad Core Servers for the Dialers, Asterisk and DB

Support Servers

• CCTV Server (can be viewed remotely)

• Time and Attendance/Access Control

• Secured VPN and FTP Servers

• Network Attached Storage (NAS)

• Direct Attached Storage (DAS)

Workstations

• 275 Branded Computers

• 305 seats currently with the capability of expanding to 550-600 seats. We have prepped up areas wherein we can easily set up additional 180 workstations in a months time if needed; the rest will take another 60-90 days to set up.

• Microsoft Windows Operating System (2000/XP/Vista) / OSS

Firewall/DMZ

• IP-Based Firewall

• MAC Filtering

• Web Access Control and Monitoring

• Layered Firewall

• Cisco PIX Firewall

Internet Connection is sourced from different providers for redundancy. Our primary connection is a Fiber Optic line and our secondary are wired Private Leased line. 

• BayanTel  using Fiber Optic (10 Mbps Fiber) and can be scaled up to 100 MBPS of bandwidth within 24 hours

• Eastern Telecoms (ETPI) 10 MBPS Lease Line scalable to 45 MBPS using Fiber Optic

• 4 mbps from ComClark and scalable to 10 mbps Dedicated Leased Line and serves as our backup line in Fiber Optic (FO) backbone

• 4 MBPS SkyBroadband for browsing and internet access

• Several DSL lines for internet browsing bursting to a max of 10 Mbps which serves as our backup line in case of major disruption

• All internet connections are load balanced and scalable

• Additional connections may be installed depending on clients requirements

Total of 24 MBPS Dedicated Leased Line (DLL) for Voice traffic and coming from diverse Internet Service Providers

Total of up to 16 MBPS DSL and Broadband lines for Data and basic internet traffic

Communications

• Toll Free 1-800 US number  (1.888.553.9229)

• UK Number  (+44 (0) 208.099.1006 )

• Secure electronic fax (HIPAA Compliant eFAX)  (1.886.304.0942)

• Secure remote FTP Server

• Calls are answered 24/6 from Monday to Saturday (Philippine Standard Time)

• Everyone speaks English

• 24 hours shift administrator

• SMS System for Broadcast Texting and notification

Physical

• Facility is completely under company control

• Multi-layer Biometric access system for critical areas

• 24/7 security guard manning

• Compartmentalized production areas

• CCTV monitoring of all critical areas and accessible remotely. Recording is 100%

IT Operations

• Internet and email access is controlled to meet client specifications

• All USB ports  are physically disabled

• Workstations have no floppy and/or optical drives

• Complete audit trail for files handled by the facility

• Regular security audit is performed

• Random remote monitoring of all workstations are performed.

• All incoming/outgoing internet access are monitored and audited.

• Our Lecture Room can accommodate 30 seats to a max of 50 seats.

• The Business Center can be used for one-on-one interviews and business telecon and videoconferences.

• Both lecture room and business center are isolated from production areas.

• Classroom equipment available include LCD projector, white boards, desks, and chairs

• Connectivity and computers can be provided in the training areas.

• We have access to stable of trainors from the industry should the training not be available in-house.

• We have a 24/7 maintenance crew

• We have janitors and janitress manning specific areas 24/7

• Located along the less congested portion of the Makati Central Business District.

• Surrounded by public transport hubs (jeepneys, buses, FX shuttles, MRT and LRT rail systems)

• Good access to neighboring cities (Manila, Parañaque, Pasay, Taguig, Mandaluyong), and domestic and international airports.

• Close to major shopping districts and medical center