CONTACT CENTER SUPPORT SERVICES

ESI can provide the following:

• Complete workstations for 24 by 7 campaign or any multiple thereof.

• Branded computers

• Noise cancelling enabled headsets

• Air-conditioning system

• Regular Power and back-up system

• Broadband have alternative back-ups

• Automatic Call Distribution (ACD) System using ViciDial 64-bit, Asterisk and mySQL servers
  
  

• 3rd party Telco Service to the US, Europe and Japan and the rest of Asia
  
  

• Manpower recruitment
  
  

• Manpower training
  
  

• Management of the operations by 3rd party supervisions or partners or ESI